At Asayel, we aim to provide high-quality products and services for our customers and their beloved pets. If you are not fully satisfied with your purchase, we are here to assist you.

1. Returns

• Eligibility: Products must be unused, in their original packaging, and in the same condition as when purchased to qualify for a return.
• Return Period: Returns are accepted within 14 days from the date of purchase.
• Non-Returnable Items: Opened or used pet foods, perishable items, grooming tools, and sale items are non-returnable.

2. Refunds

• Refund Process: Upon receiving and inspecting your returned item, we will notify you about your refund status. Approved refunds will be processed within 7-10 business days to the original payment method.
• Partial Refunds: If items are returned in less than original condition, only a partial refund may be granted.
• Non-Refundable Fees: Shipping and handling charges are non-refundable unless the return is due to an error on our part.

3. Exchanges

• We only replace items if they are defective or damaged upon receipt. To request an exchange, please contact us within 7 days of receiving the item.

4. Return Shipping

• Customer Responsibility: The customer is responsible for return shipping costs, which are non-refundable.
• Incorrect or Damaged Items: If you received the wrong or a damaged item, please contact us immediately. We will cover the shipping cost for such returns.

5. Contact Us

• For any questions or assistance with returns, refunds, or exchanges, please reach out to our Customer Support team:
  • Email: contact@asayel.site
  • Phone: +971 50 922 0535